CHERKASHINA

Frequently Asked Questions

Everything important about delivery, payment, product authenticity, and returns. No answer to your question? Message us on WhatsApp.

  • Is this genuine product?

    Yes. We work directly with manufacturers and official representatives. The composition, serial numbers and packaging match the originals.

  • How long does delivery take?

    CDEK — 3–7 business days for most regions of Russia and CIS; DHL — 5–10 days for Europe and USA. Exact timing depends on the region and carrier load.

  • How is the delivery cost calculated?

    The cost depends on the parcel weight and destination region. The final amount is confirmed by a manager when placing the order.

  • How does payment work?

    You place an order on the site, after which a manager contacts you via Telegram or WhatsApp and sends payment details. Payment is possible by bank transfer, SBP, or by card using the provided details.

  • What if the parcel is lost or damaged?

    Take a photo or video of the unboxing and write to the manager on WhatsApp. We will file a claim with the delivery service and send a replacement or issue a refund.

  • Can I get a consultation before ordering?

    Yes. Write to the manager on Telegram or WhatsApp — we will help you find the right product for your needs. It's free and non-binding.